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Shipping & Delivery
Hey, the shipping time is a little long, but I do suggest you reach out to our support team to track your package at any given time 24/7/365 at your convenience.
Notice: Delivery time = Tailoring or Processing time + Shipping time
1. Processing: The order processing time depends on the time frame of the quality check, the packaging and also on the stock status of the individual product. It usually takes 1-2 business days to process your order (while some items may need 3-5 business days). We will send you an email if the processing time takes longer than expected.
- Standard Order: about 3-5 working days to produce + around 8-12 working days for delivery with Economy shipping method & 4-6 working days with Express shipping method;
- Lace Front Wigs Order: about 4-5 working days to produce + around 8-12 working days for delivery with Economy shipping method & 4-6 working days with Express shipping method;
- Full Lace Wigs Order: about 4-5 working days to produce + around 8-12 working days for delivery with Economy shipping method & 4-6 working days with Express shipping method;
- Monofilament Wigs Order: about 5-7 working days to produce + around 8-12 working days for delivery with Economy shipping method & 4-6 working days with Express shipping method;
please kindly note the processing & shipping time may vary due to festivals, thanks for your understanding!
2. We have reached friendly and in-depth cooperation with the international first-class shipping logistics companies. Including but not limited to: UPS, DHL, USPS, FEDEX, CNE, TNT, EMS, etc.
3. We offer FREE standard Shipping for the order over $99 & Free Express Shipping for the order over $299 for most countries. Express shipping methods also are available but they are all not free, please kindly note more below.
4. Please note:
1) "Business days" are Monday-Friday, excluding holidays. Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. The shipping time mentioned above is just ETA(Estimated Time of Arrival), and most of our shipped parcels can be delivered within this time frame.
2) Please fill in the address. Please do not fill in the P.O. BOX address. Orders placed to APO/FPO, Kindly note the deliveries to Alaska, American Samoa, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific are NOT FREE. Shipping cost depends on the carrier's rate. Additionally, the delivery might take longer than usual due to limited logistics options in these areas.Upgraded delivery is not available for these destinations.
3) Please leave the sufficient details of your shipping address to ensure smooth delivery, it would be better if your shipping address can accurate to Apt/unit number. Please note that Wigstrends is not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by Wigstrends.
4) If you want to change your order information, please contact us within 24 hours via email(support@wigstrends.com).
5. Process:
Place order → You will receive an order confirmation letter → We will process the order within 24 hours → The goods are issued (10-15 business days) - You receive the goods.
Company: Generosity Rainbow LLC
Address: 2900 SANTA MARIA DR , NUM 5 BROOK FIELD, WI, 53005
Email: support@wigstrends.com
Phone: 562-360-3610 (All Customers, Service in English Only)
EIN: 99-0405935
Guarantee Safe Checkout
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After the payment is completed, please allow 1-2 business days for warehouse to process before shipping.
Shipping Method:
- Free Standard shipping: 6-8 business days
- Expedited shipping: 4-6 business days
Please note that orders will not be processed or shipped on Saturdays, Sundays or US public holidays.
Learn more about our Shipping Policy
Return:
- Unconditional returns within 30 days of receipt. If you are not 100% satisfied with your purchase from us you can return your item(s) for a refund within 30 days of purchase, less shipping costs. All sales after 30 days from the original shipment date are considered final. Additionally, Final Sale and clearance items are not eligible for returns.
Return Instructions:
1. To start your return, please contact Wigstrends via email or chat to receive a return label . Please tell us your order ID what you can find this in your confirmation email), we’ll be in touch in 24 hours and provide return instructions.
2. Pack your item(s) carefully in the original packaging, print your return label form and include the return label form inside the box.
3. Ship the package back to our warehouse and inform us the tracking number.
4. Get the refund once we get the returning package.
